The Brief
Perduco Law divorce and family law firm was established in 2019.
The firm offers fixed-fee, jargon-free service to its clients.
The Challenge
The family law firm contacted our team with a request to assess their pay-per-click (PPC) advertising campaign.
Their campaign costs were increasing but not generating enough work.
During our initial assessment of the firm’s Google Ads account, we noted a number of issues which our team commonly find in campaigns managed by agencies not specialising in the legal industry:
- advertising schedule not corresponding with the law firm’s opening times,
- daily advertising budgets were set to more than the firm was willing and able to spend; the audit showed the budgets were being changed very frequently negatively affecting the campaigns,
- ad groups that previously generated good amounts of work and revenue were paused,
- campaigns were not optimised for the appropriate metrics,
- ads were being served to users located abroad.
Furthermore:
- at a certain point, new conversions were added to the campaigns. This affected the overall conversion tracking, increasing the costs per each click and skewing the data,
- irrelevant keywords were removed from the negative keywords list meaning the firm was serving ads to searchers not interested in their services,
- conversions were set to ‘observation’ a whole week after their creation a few weeks prior which resulted in the firm wasting more money,
- test ads were created with money spent on them, though no visible actions were taken on the data generated after.
The above (and a number other) significant issues meant that the entire campaign needed reworking.
Following the Google Ads assessment, our team moved on to assessing the firm’s website.
The firm was using a ‘.com’ domain extension rather than ‘.co.uk’ – which is more commonly used by firms working exclusively in England and Wales. As the ‘Perducolaw.co.uk’ domain was still listed for sale, we advised the firm to obtain it to prevent a third party from buying it and using it for their own purposes or trying to resell it.
Once our team gained access to the back end of the existing website, we realised that the WordPress theme the website was built on by its original designers was customised to limit the ability to make any significant changes.
The ‘guardrails’ set up by the designers prevented our team (and the firm’s previous agency) from amending the site’s content (the footer) and adding new pages.
All the landing pages were built on subdomains (‘family.perducolaw.com). As they did not include any links to the main website, we found that the firm was losing out on traffic to the main website. Their visitors also had no easy way to verify the firm and find more information.
Following the assessments, together with the managing director, we made the decision to move the entire website using a new theme on their newly purchased ‘Perducolaw.co.uk’ domain.
Unfortunately, due to the theme’s limitations, we couldn’t easily migrate the copy and needed to redesign the website from scratch.
The main challenge for our team was rectifying the issues within a very short time frame. We wanted to ensure the firm doesn’t waste any more money on poor advertising and the staff have enough work. We began remedying the situation right away.
The Result
In less than a week, our team led by our SEO expert Ewelina delivered a brand new, optimised website for the firm to go live on the ‘.co.uk’ domain.
Once the new website went live, we applied a redirect on the redundant ‘.com’ domain. That way, existing clients who were familiar with the old URL could still access the website.
In the meantime, the PPC team led by Joel remedied and restarted the firm’s marketing campaigns saving the law firm thousands of pounds.
Results of the 9-month marketing campaigns:
55.82% | More Enquiries | |
51.82% | Qualified Enquiries | |
188.96% | Bookings | |
192.68% | Sign Ups | |
-4.50% | Less Junk Rate | |
-60.17% | Less Legal Aid Rate | |
£251,739.82 | More Initial Revenue | |
48% | More work in a more profitable area of Family Law |
We worked with the firm for 9-months. The campaigns resulted in a 55.82% increase in total enquiries received, with 51.82% of those enquiries being considered qualified.
Additionally, the campaigns led to a 188.96% increase in bookings and a 192.68% increase in sign-ups.
Our team also managed to reduce the amount of junk by 4.50% and a decreased the number of legal aid enquiries by 60.17% (the firm does not offer legal aid).
The campaign also had a significant financial impact for the law firm, resulting in an increase in initial revenue of approx. £251,739.82.
Overall, the campaigns resulted in a 48% increase in work specifically in the area of family law.
To effectively market your family law firm, first you need to identify your target audience. Determine the types of clients you want to attract and what they are looking for in a family law firm.
Ensure your law firm website is comprehensive and has good technical foundations. Make sure it is well-designed, fast, mobile-friendly, and easy to navigate.
Once you know your website is in good technical condition, you can optimise it for search engines. Use search engine optimisation (SEO) to improve the website’s ranking in search results, such as Google, and drive organic traffic.
Paid advertising can help you generate specific types of family law cases. Implementing pay-per-click (PPC) campaigns to drive targeted traffic to your website can increase the number of relevant enquiries.
Creating and sharing high-quality, relevant content can attract and retain potential clients. To make the most of it, promote it on social media to engage with a wider audience.
Monitor and track your results. Use website analytics tools, such as Google Analytics, to monitor website traffic and engagement, and track the results of all marketing campaigns and SEO.
Make sure you continuously improve. Regularly review and analyse results, adjust strategies and tactics as needed, and continuously improve the marketing approach.
First, you need to define your target audience. Consider who you want to attract and what their specific needs are. For example, if you want to generate more divorce cases, your target audience may be people who are going through a divorce or are considering one.
Secondly, you need to determine your Unique Selling Proposition (USP). List what sets your firm apart from others in your area. This could be your experience, expertise, pricing structure, or a particular approach to family law.
Thirdly, choose your marketing channels. Consider which ones are most likely to reach your target audience. If you want to target individuals who are considering divorce, you may want to choose SEO and blogging. PPC advertising, email marketing and social media are examples of other channels you may consider.
Though, before you start paying for advertising and updating your website content, you may want to make sure that your website is in good technical condition. If your visitors and search engines crawlers struggle to read and understand it, your success may be hampered (and it may cost you more).
Also, don’t forget to optimise your website. Whether you choose to run a social media campaign or an email marketing campaign, your website will often be the first impression that potential clients will have of your firm. Make sure it is easy to navigate, visually appealing, and optimised for search engines so searchers can easily find you.
Once your website is in good technical condition, develop a content marketing strategy for your family law firm. Start sharing relevant, helpful information with your target audience through blog posts, and other forms of content, such as video videos and infographics. This will help build trust and establish your firm as an authority in the field of family law.
You may want to utilise social media to support your efforts. Social media platforms like Facebook, Twitter, and Instagram can be great ways to connect with your target audience and share information about your firm. But you need to consider whether they would be appropriate for your campaigns to avoid any backlash.
Offer a free consultation to attract more enquiries. Offering a free consultation is an effective way to give potential clients a taste of what working with your firm would be like. This can also help you gather information about their needs and tailor your marketing efforts accordingly.
Don’t forget to observe and track analytics. Regularly evaluating your analytics will help you make data-driven decisions about what is working and what isn’t. Based on statistical information, make adjustments to your strategy as needed to ensure that you are getting the best results possible and a good return on investment.
Remember, the key to a successful marketing strategy is to be consistent, persistent, and relevant to your target audience.
Take a thoughtful approach taking into consideration your target audience and their specific needs.
The cost of marketing your family law firm will vary greatly depending on the size of your firm, the services you offer, and most importantly, the type of marketing you choose to invest in.
Some law firms might spend a few thousand pounds per year on basic marketing efforts, while others may invest tens of thousands of pounds on comprehensive campaigns that include multiple channels and strategies.
Factors that can impact the cost of your marketing include the creation of marketing materials, website development, search engine optimisation (SEO), pay-per-click advertising (PPC), social media advertising, and so on.
Ultimately, the cost of marketing your family law firm will depend on the specific needs and goals of your law firm, as well as your budget and target audience. These can all be adjusted.
See our prices for website design, SEO and PPC. Contact our team for more information.
Yes, having a well-designed and technically sound website is essential for the effectiveness of your family law firm’s marketing strategies.
A website that is slow to load, difficult to navigate, or filled with broken links and error pages can detract from the overall user experience and undermine all of your marketing efforts.
Having a technically sound website is important for marketing for the following reasons:
- Search Engine Optimisation (SEO): Search engines, such as Google, use various signals to determine the relevance and quality of a website. A website that is technically sound and optimised for search engines can help improve your search engine ranking and drive more organic traffic to your site.
- User Experience (UX): A website that is easy to navigate, fast-loading, and provides a positive user experience can help keep visitors engaged and on your site for longer, which can improve your conversions.
- Brand image: A website that is well-designed and technically sound can help reinforce your brand image and create a positive impression with potential customers.
Investing in a well-designed and technically sound website is an important part of any marketing strategy. It can help improve your search engine ranking, enhance the user experience, and reinforce your brand image.
The decision to invest in SEO or PPC marketing depends on your specific goals and resources. Here’s a brief overview of each:
SEO (Search Engine Optimisation) is a long-term strategy that involves optimising your family law website and its content to rank higher in search engine results pages (SERPs) organically. SEO can take some time to see results. However, it can be a cost-effective way to drive targeted traffic to your website once your ranking improves.
PPC, on the contrary, is commonly used as a short-term strategy that involves paying for advertising space on search engines and other websites. With PPC, you can quickly get your message in front of a large audience, drive traffic to your website, and generate enquiries. However, PPC can be more expensive than SEO, as you’re paying for each click on your ads.
Ultimately, the choice between SEO and PPC depends on your specific goals and budget. If you’re looking for quick results and are willing to pay for them, PPC may be a good choice.
If you’re looking for a long-term, cost-effective solution, SEO may be a better option.
It’s also worth considering a combination of both, as they can complement each other and provide a comprehensive marketing strategy.
There is no straightforward answer to whether PPC or SEO is better for family law firms.
The best option depends on your specific goals and resources.
Both SEO and PPC have their own advantages and disadvantages, and the right choice for your law firm will depend on a number of factors, including:
- Your target audience: Are you trying to reach people who are actively searching for legal services, or are you trying to reach a wider audience with more general family law content?
- Your budget: Do you have the resources to invest in a long-term SEO strategy or are you looking for quicker results that come with a higher cost?
- Your competition: Are your competitors investing heavily in SEO or PPC?
- Your timeline: Do you need results quickly, or are you willing to wait for a long-term strategy to pay off?
While both SEO and PPC can be effective for family law firms, they are best used as complementary strategies, rather than as rivals.
A well-rounded digital marketing strategy should incorporate both SEO and PPC, as well as other tactics, to ensure that you reach your target audience and achieve your law firm goals.
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